About Thompson Kerr

About Thompson Kerr

The Trade Show Display Company

Located in Indianapolis, Indiana Thompson Kerr Displays specializes in the design and production of trade show displays. We have designed programs for small businesses, large corporations, government agencies, and non-profit organizations. Our exhibit capabilities range from tabletops and banner stands to modular displays occupying 45' x 45' spaces.

We also store exhibits in our Indianapolis-based location, and provide exhibit management services for companies exhibiting throughout the United States.

Thompson Kerr Displays has been providing these services for over 30 years with an experienced staff of exhibit, design, and installation professionals. We are committed to helping our clients make the most of their trade show marketing program.

To help our clients maximize their trade show opportunities, we sponsor "Secrets of Trade Show Success" seminars on a wide range of topics, such as boothmanship, pre-show and follow-up promotions, and ROI.

We also publish Envision, a newsletter packed with the latest information that exhibitors need for continual improvement and success.

For information about how we can provide you with the affordable services to create a trade show exhibit and marketing program that will capture attention and market share, call one of our experienced sales representatives at 317-915-1500 (toll free 800-580-8161), send us an email or submit the Contact Us form.

WORKING WITH THOMPSON KERR DISPLAYS

Payment: We require a 50% deposit to begin the work via check, cash or credit card. The remaining balance (50%) will be due upon delivery of the product. In addition, we require a signature on and return to Thompson/Kerr Displays via fax or written agreement via e-mail on all quotes to signal your agreement with the specs, deadlines and costs.

All invoices should be mailed to:
 
Thompson Kerr Displays
7161 E. 87th Street
Indianapolis, IN 46256

Returns and Exchanges

At Thompson Kerr Displays, we strive to meet the needs of our customers in a timely manner. Please review our returns and exchanges policies, which may change at any time:

Damaged or Defective Products

If your product arrives damaged due to manufacturing defects we will fix or replace your product at no cost to you. If your product is damaged or defective, please call 1.800.580.8161 and request a return authorization number. Packages returned to our location or our supplier's warehouses without an authorization number will be refused upon delivery.

If your product arrives damaged due to a shipping company's mishandling, your shipment is insured by that carrier and we will do our best to expedite the claim and rectify the situation. While we will strive to help our clients in any way possible, we do not necessarily accept any expedited shipping charges incurred in shipping out replacement products or repairs.

Warranty Information

Many of our products carry lifetime warranties against manufacturing defects and almost all carry at least a limited one year warranty. Please check the product description of the specific product for more detailed information about the returns policy and/or warranty information for that product.

Other Returns and Exchanges

There is a 25% restocking fee for returned items that are not damaged. Customer is responsible for all shipping costs and the restocking fee unless the product is damaged or defective. Please contact us within 7 days if you intend to return any item to our store. Many of our items are not eligible for this returns policy, such as custom-printed graphics or made-to-order exhibits. Items returned to us after 7 days will not be accepted.

Our goal is to have satisfied customers who receive products that exceed their expectations. So if you have any questions or concerns, please feel free to contact us. Also, we understand the fast pace, deadline-driven nature of this industry and will strive to move the process of replacements or exchanges in a timely manner, keeping in mind your show dates. The following items are not returnable:

  • Printed graphics
  • Truss displays
  • Displays with printed graphics
  • Banner stands with printed graphics
  • Printed table covers
  • Custom Modular displays (Exhibitline, XRline, etc.)
  • All custom display purchases
 

Shipping Information

Do You Ship Internationally?
Thompson Kerr will ship your package anywhere in the world as long as UPS visits your country. We have shipped trade show exhibits and accessories to a number of different locations, but we most commonly ship within the United States, Canada, Great Britain, and France.

Our shopping cart does not factor international cost of freight, the cost of applicable brokerage fees, duties and taxes associated with crossing the border. We regularly ship internationally, and we would be glad to help you by offering you a firm estimate on your shipping charges. Please give us a call for more information.

Where Do Packages Ship From?

We work with exhibit manufacturers and graphics houses across the country, and your exhibit will ship from the location at which it is produced. The "ship from" location is factored into the calculations performed by our online store, so you can rest assured that you will always be charged accurately for the cost of transporting your exhibit.

Will You Ship on My UPS/FedEx Account?

Thompson Kerr will definitely ship on your UPS or FedEx account at your request. Because we ship vast quantities of trade show booths and exhibiting accessories, we receive big discounts from UPS based on volume. For this reason, we advise that you avoid using your own UPS or FedEx account number unless you too receive volume-based discounts, as this will increase your shipping costs.

How Soon Will My Product Ship?

Each trade show display or accessory we offer has a different turnaround time, and the turnaround times are clearly displayed on the product pages. Most of our exhibits can ship within 3 - 5 days, but large custom displays may take as many as 10 business days to produce. We never charge rush charges or handling fees, and there are never any hidden costs associated with shipping.

Because trade shows are time-sensitive events, we understand that turnaround time is a crucial deciding factor. Thompson Kerr is always willing to work with our clients to offer the best displays with lightning quick turnaround times. Give us a call at 317.915.1500 or email Tony: tbailey@thompsonkerr.com to find out more about what we can do for you.
 
 Contact Us:
 
Thompson/Kerr Displays
7161 E. 87th Street
Indianapolis, In 46256
1.800.580.8161
tbailey@thompsonkerr.com